1. Use of Website

Users agree to use the website in compliance with applicable laws and not for any illegal, abusive, or fraudulent purposes.

2. Definitions

• User or Customer: Any person who browses or uses the services on our website.
• Merchant Services: Services provided by hotelshivansenjiforts.com including reservation and payment processing.
• AirPay: AirPay Payment Services Private Limited, a payment gateway provider facilitating secure online payments.
• Payment Gateway: An online payment processing system (AirPay) used to process card, UPI, and other electronic transactions.

3. Payment Terms (AirPay)

All payments for bookings and services made through our website shall be processed securely via AirPay. By proceeding to pay through AirPay, you acknowledge and accept the following:

• All payment instructions will be processed only after proper authentication and successful processing by AirPay’s systems.
• Payment confirmation is subject to authorization from the issuing bank or payment instrument provider.
• AirPay’s fees, charges, transaction success, and processing are governed by their policies.

4. Pricing and Availability

We reserve the right to modify pricing, advance reservation requirements, and payment terms without prior notice.

5. Refund and Cancellation Policy

Refunds, if applicable, are processed in accordance with AirPay’s refund procedures. Refund timelines may vary depending on banking and AirPay processing time. See our Refund & Cancellation page for the latest policy details.

6. Security

We take reasonable measures to protect the security of all transactions. However, you acknowledge that no online transmission is completely secure. Any unauthorized access or breach of personal payment data is subject to AirPay’s security measures and incident policies.

7. Intellectual Property

All content on the website, including text, logos, images, and designs, is owned by Hotel Shivansenji Forts or its licensors and is protected under applicable intellectual property laws.

8. Limitation of Liability

To the fullest extent permitted by law, we and AirPay shall not be liable for any indirect, incidental, special, or consequential damages arising from use of the service or any payment processing issues.

9. Amendment of Terms

These Terms may be updated from time to time by posting an amended version on this page. Continued use of the website constitutes acceptance of the updated Terms.

10. Governing Law

These Terms are governed by the laws of India.